Privacy Policy

Last Updated: January 2026

1. Who We Are

This privacy policy applies to Otter's Holt (referred to as "we", "us", or "our"), located at Lower Mill Estate, Somerford Keynes, GL7 6BG. We are committed to protecting and respecting your privacy.

2. The Data We Collect

When you make a booking or enquiry with us, we may collect the following personal information:

Identity Data: Your name and the names of guests in your party.

Contact Data: Your email address, phone number, and home address.

Financial Data: We do not store your credit card details. All payments are processed securely via our third-party payment processor, Stripe.

Technical Data: We use cookies to facilitate the booking process and ensure our website functions correctly (e.g., remembering your dates).

3. How We Use Your Data

We use your data strictly for the following purposes:

To process your booking and manage your stay.

To communicate with you regarding arrival instructions, house rules, and check-out details.

To comply with legal obligations (e.g., tax records and insurance requirements).

To send you exclusive offers, news, and updates about Otter's Holt (only if you have opted in to receive them or have previously booked with us). You may unsubscribe from these emails at any time.

4. Sharing Your Data

We do not sell your data. We only share your information with trusted third parties necessary to run our business:

Lodgify: Our booking management software.

Stripe: Our secure payment processor.

Lower Mill Estate Security: We may provide vehicle registration numbers to estate security for gate access during your stay.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is limited to those with a genuine business need to know.

6. Your Rights

Under the GDPR, you have the right to:

Request access to the personal data we hold about you.

Request correction of any mistakes in your data.

Request the deletion of your data (where we are not legally required to keep it, e.g., for tax purposes).

7. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: merrylaurie@gmail.com